We actively monitor transactions on our platform by various parameters to detect fraudulent activity and keep customers protected in real time. Ola Money extensively seeks the KYC of the merchant, before onboarding. This ensures that fraudulent merchants are kept away. Ola Money also has a disputes policy. If a customer raises dispute complaint against a merchant and if the case if proven, customer would get Ola Money refunded into the wallet. This ensures that customer’s interest is always protected.
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