New RBI guidelines related to KYC

As per the RBI guidelines all prepaid wallet users are required to complete KYC verification. Please be informed, once the Full KYC is completed your Ola Money Wallet refill limit will increase up to 1 lakh per month and you can avail Bank Transfer and Wallet to Wallet transfer facilities.

 Please be advised that, you can start full KYC process by logging into Ola Cabs application then select Ola Money section. Please click on “Add money” or “Send money” option to begin with Full KYC process.

 Below are the required steps which needs to be followed:

1.Enter your Pan Number along with full Name as per PAN

2.Upload one Address Proof (which can be either Passport, Driving License, or Voter ID)

3.Take your Selfie

You will be notified that the documents have been uploaded successfully. Later, the below mentioned steps needs to be followed to complete your physical verification:

Step 1 - You can get physical verification completed by our driver partners (who have signed up for the verification program) in any Prime/Mini/Micro/Prime SUV/Luxury/Prime Play, after their Digital KYC is completed.

Once you book a trip, you will be prompted with an option to complete the physical verification, only if the trip is with an on boarded driver partner.

Driver will be notified of the customer’s request for physical verification.

Post sharing 4 digit OTP the trip will start, later customer will receive 6 digit OTP to begin with KYC physical verification. You will need to show the digitally uploaded documents on their mobile phone to the driver, along with the original documents.

Please be informed, after following the above mentioned steps your KYC will be flagged against your Ola Money Wallet within 2-3 working days.


Step 2 – If you don’t wish to complete KYC process with our driver partner, you can request for door step documents pick up from the app. Once done, an agent will be calling you to fix up an appointment to pick up the documents.

Post document collection, you will get an update on the KYC process in 2-3 business days.


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