About Ola Money

• New RBI guidelines related to KYC
• What is Ola Money? Why should I use it?
• How do I know which merchants/retailers accept Ola Money?
• How should I signup with Ola Money?
• Will it cost me to use OlaMoney?

Recharge Queries

• How do I recharge Ola Money?
• Where can I check my Ola Money balance?
• How do I save a card?
• How can I delete a saved card?
• Is Ola Money refundable?
• Will my Ola Money ever be forfeit?

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Transaction Queries

• How can I pay using Ola Money ?
• Do I need to signup every time for a transaction through Ola Money?
• What do I do if my Ola money balance is less than the bill amount?
• Where can customers view their transaction summary?
• Will I get a detailed report regarding my transactions?

KYC Queries

• How to download KYC form?
• Why should I get KYC done?
• What are the benefits of getting KYC done?
• What is the procedure to get my KYC verified?

Cashback/Offers Queries

• How should I redeem a promo code?
• How can I avail cashbacks with Ola Money?

Security with Ola Money

• How secure is Ola Money and the payments made on Ola Money?
• How does Ola Money protect my payment credentials?
• What data does Ola Money store about my purchases?
• What is Ola Money Fraud Protection?

Issues and Feedback

• Ombudsman for Digital Transactions Scheme
• Why has my Ola Money powered by Zip Cash account been suspended?
• How do I contact you regarding issues or feedback?
• Money was debited from my Ola Money but the merchant transaction failed/dropped. What do I do?
• My money got debited from the bank but was not credited to my Ola Money. How do I solve this issue?
• How quickly can I expect a resolution?